Effective from 01/09/2025
LABFLEX A/S
VAT-number: 55220212
Adress: Hjortevej 3, 7800 Skive
E-mail: info@labshoppen.com
1.1 Orders placed via Labshoppen (www.labshoppen.com) are delivered by Labflex A/S, CVR DK 55 22 02 12, in accordance with these Terms and Conditions, unless otherwise expressly agreed in writing. The payment method is selected at checkout.
1.2 Upon ordering, the customer receives an order acknowledgement from Labshoppen. If bank transfer is chosen, an invoice with payment details is issued. Unless otherwise agreed in writing with Labflex A/S, payment must be received before production of the goods begins.
1.2.1 The order is then entered into Labflex A/S’ system, after which the customer receives an order confirmation and later a delivery confirmation.
2.1 Prices on Labshoppen are daily prices and binding for Labflex A/S at the time of ordering. Any subsequent price changes do not affect concluded agreements. The shopping cart can be saved as a quote, which is valid for 30 days.
2.2 All prices are stated exclusive of VAT unless otherwise specified. The default delivery term is Ex Works (EXW), according to INCOTERMS 2010.
2.3 For special enquiries outside the webshop, Labflex A/S may issue a separate quotation. Such quotations are valid for 45 days from the date of issue unless otherwise stated.
2.4 Any objections to the order confirmation or the contractual basis must be made in writing and received by Labflex A/S no later than 5 calendar days after the customer’s order. Failure to do so results in the buyer forfeiting any such objections.
3.1 As all goods in Labshoppen are manufactured to the customer’s specifications and choices of dimensions, colours and adaptations, there is no statutory right of withdrawal under the Danish Consumer Contracts Act §18(2)(3). Labshoppen offers a voluntary right of withdrawal of 5 calendar days from the date of order placement.
3.1.2 If the customer wishes to exercise this right, notice must be given in writing to Labflex A/S before the 5-day period expires. Any prepayment will then be refunded to the customer.
3.2 Once the 5-day period has expired, production will begin according to the customer’s specifications, and the order can no longer be cancelled or returned.
3.3 This voluntary withdrawal right does not affect the customer’s rights under the Danish Sale of Goods Act regarding defects and claims.
4.1 Payment terms for invoicing are 21 days net from the invoice date; however, production only begins after payment, unless otherwise agreed.
4.2 As a rule, orders are invoiced upon ordering.
4.3 If the buyer fails to pay by the due date (or the deadline in §3.1), Labflex A/S may withhold further deliveries until full payment has been made and may change payment terms for future deliveries without notice. Identified defects or complaints do not entitle the buyer to withhold payment.
4.4 Labflex A/S may invoice on account for finished (but undelivered) goods.
4.5 Unless otherwise expressly agreed, payment must be made by bank transfer to Labflex A/S’ account at the buyer’s expense. Late payment accrues interest at the Danish National Bank’s lending rate plus 7% p.a. from the last due date until received by Labflex A/S. Interest is added monthly.
4.6 Title to any delivery remains with Labflex A/S until the purchase price, including any interest, has been paid in full.
4.7 The buyer is not entitled to set off counterclaims unless acknowledged in writing by Labflex A/S, nor to withhold any part of the purchase price due to counterclaims and/or objections of any kind.
5.1 Standard delivery time is 4–8 weeks unless otherwise stated in the webshop, the order confirmation or agreed separately.
5.2 Unless otherwise agreed in writing, delivery terms are Ex Works (EXW) from Labflex A/S’ factory or, for direct deliveries of trade goods, from the subcontractor’s site/warehouse, pursuant to INCOTERMS 2010.
5.3 Delivery time is specified in Labflex A/S’ order confirmation.
5.4 Labflex A/S may, if necessary, extend the agreed delivery time by up to 30 days from the set delivery date, provided notice is given before that date. Delay due to postponed delivery does not entitle the buyer to cancel.
5.5 If delivery cannot be completed due to the buyer’s circumstances, Labflex A/S may invoice all produced/purchased goods and any non-cancellable services. Goods may be stored at the buyer’s cost and risk at Labflex’s facility or an external warehouse. Storage fees require written agreement. If goods are not collected within 6 months after the agreed delivery date, Labflex A/S may resell at the best obtainable price or dispose of the goods at the buyer’s expense and claim the difference.
6.1 Installation pricing is shown during ordering. The price includes assembly, installation and clean-up. Sealing is excluded (a separate price can be offered).
6.2 The customer must ensure premises are accessible, cleared and ready. Delays or extra work caused by the customer will be invoiced separately.
6.3 For sinks and fittings, pipework and connection to existing installations are not included.
7.1 The buyer must inspect the delivery immediately and no later than 3 days after receipt for any defects. Failure to do so forfeits objections to defects that could/should have been discovered. If installation by Labflex A/S is agreed, the inspection period is 3 days after completion of installation.
7.2 Hidden defects must be notified in writing without undue delay after discovery, including a precise specification and identification of the defective units.
8.1 Claims are handled in accordance with the Danish Sale of Goods Act.
8.2 Remedial action does not cover normal wear and tear, overload, lack of maintenance, or improper operation/installation. Such conditions are not manufacturing defects.
9.1 Labflex A/S’ liability cannot exceed the invoiced amount for the delivery and never the maximum coverage of Labflex A/S’ business and product liability insurance.
9.2 Liability for defects is limited to replacement or remedy; alternatively, Labflex A/S may credit up to the value of the defective part. The form of remedy is decided solely by Labflex A/S.
9.3 Labflex A/S is not liable for loss of profit, third-party losses, operational losses or other indirect losses.
9.4 Labflex A/S is not liable for damage to real property or movable property that occurs while the product is in the buyer’s possession. Furthermore, Labflex A/S is only liable for such damage if it is proven that the damage was caused by error or negligence by Labflex A/S or others for whom Labflex A/S is responsible.
9.5 Labflex A/S is not liable for damage to products manufactured by the buyer, or for damage to products delivered by Labflex A/S in which products, semi-finished goods or materials manufactured and/or supplied by the buyer are included.
9.6 If Labflex A/S is held liable for product liability towards third parties, the buyer is obliged to indemnify Labflex A/S to the same extent that Labflex A/S’ liability is limited under section 9.1.
9.7 Labflex A/S is only liable for its own deliveries, unless otherwise expressly agreed in writing. Labflex A/S is not liable for errors and defects originating from work performed by independent subcontractors, unless such subcontractors are engaged and paid by Labflex A/S.
9.8 Agreements with other contractors may, by the buyer’s authorisation, be entered into by Labflex A/S on the buyer’s behalf. Labflex A/S does not assume liability for such contractor’s work, including any damages or other liability-inducing actions for which the contractor may be responsible.
9.9 Labflex A/S’ liability only covers defects that appear within 2 years from delivery, or completion of installation if included. This liability is only valid if the delivered and/or installed goods have been regularly serviced and maintained. Requirements and expectations for regular service and maintenance are described in the standard maintenance manual, which is always provided upon delivery and final installation if applicable. It is the buyer’s responsibility to ensure that Labflex A/S’ service and maintenance manual has been received and that relevant personnel have been briefed accordingly.
10.1 The following circumstances release Labflex A/S from liability when occurring after the conclusion of the agreement and preventing or delaying fulfilment of the agreement: War and mobilisation, riots and disturbances, natural disasters, strikes and lockouts, shortage of goods and defects or delays in deliveries from subcontractors, fire, lack of transport options, currency restrictions, import/export restrictions and other circumstances beyond Labflex A/S’ control.
10.2 In such cases, Labflex A/S is entitled, at its own discretion, to cancel the order in whole or in part without such cancellation being deemed a breach of contract, or to deliver when the obstacle has ceased.
11.1 The agreement is governed by Danish law. Disputes shall be settled by the City Court of Aarhus, unless Labflex A/S chooses to bring the case before the court of the buyer’s domicile.
11.2 Labflex A/S is entitled to bring an action before the court in the jurisdiction where the buyer’s place of business and/or registered office is located.
11.3 The parties are mutually obliged to submit to proceedings in the court handling claims brought by a third party against one of them concerning product liability.
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